This Privacy Policy explains how your personal data is collected, used and protected when you use yorumkaldir.com and the associated panel services. By using the Site you are deemed to have accepted this policy. For detailed information under KVKK please see the Data Protection Notice (KVKK). If you are located in the EU/EEA, your rights under the GDPR apply equivalently to the rights described here.
1. Information we collect
Information you provide
Name, e-mail, phone, company name and country at registration; business name and selected reviews when ordering; receipt details in payment notifications; the content you write in support requests.
Information collected automatically
IP address, device and browser type, pages visited, login times, error logs and cookie identifiers.
Information from third-party sources
Publicly available business information on Google Maps (name, address, phone, rating) and review data; transaction status notifications from the payment provider.
2. How we use information
- To create your account and provide the service (scanning, orders, live report, balance).
- To send order status, payment and security notifications.
- To detect fraud and abuse and to keep the system secure.
- To measure and improve the service (aggregated, anonymous statistics).
- To send campaign and informational e-mails if you have given consent.
3. Sharing of information
We do not sell your personal data. We share it only in the following cases: with our service providers (hosting, e-mail, payment, map data APIs) under contractual confidentiality obligations; with competent authorities where legally required; and, if you registered through a reseller, by sharing your order and payment status with your reseller.
4. Google data and reviewers
The service processes only reviews that Google has published publicly. Reviewers are never contacted directly; reviews are assessed for policy violations solely through Google’s official reporting and appeal tools.
5. Security
Data is transmitted over TLS-encrypted connections; passwords are stored as one-way hashes; server access is permission- and key-based; regular backups and access logs are kept. No transmission over the internet is 100% secure; please report any suspicious activity to [email protected].
6. Cookies
We use essential (session, security), analytics (Google Analytics) and marketing (Google Ads conversion) cookies. For details and preferences see the Cookie Policy.
7. Retention
Your data is kept for the duration of the service relationship and for the statutory retention periods (up to 10 years); it is then deleted or anonymised. You may submit an account deletion request through the panel or at [email protected].
8. Your rights
You have the right to access, rectify and erase your data, to object to processing and to data portability. Requests are answered within 30 days.
9. Children
The service is not directed at persons under 18; we do not knowingly collect data from children.
10. Changes
When this policy is updated, the new version is published on this page and material changes are notified by e-mail.