Frequently asked questions about how to remove Google reviews

Google only removes reviews that violate its own review policies. The process works like this: your business is scanned and all 1–3 star reviews are listed; the ones containing policy violations are selected; for each review a report is filed with the correct violation category through Google’s official “Report review” function and the Google Business Profile review management tool; the outcome is tracked via the live report link. An honest but negative review from a genuine customer cannot be deleted.

Fake or misleading reviews, reviews from competitors or former employees (conflict of interest), insults and hate speech, off-topic content, reviews containing personal data, spam and advertising. Star-only reviews without text are not included in the scan list, because no evidence can be submitted for them.

Google usually decides within 3–21 days. For recently written reviews the time is shorter. Throughout your order, the live report link shows the current status on Google at every check.

The “Check” button in the order details re-scans Google Maps instantly. A removed review is marked as “Removed” in the live report; you can of course also check your business’s reviews on Google Maps yourself.

No. Only Google’s official reporting and appeal tools are used; no method that could endanger your profile, such as fake positive reviews, profile takedowns or contacting the reviewer, is ever applied.

Every removed review is monitored during the guarantee period (30 days by default). If it comes back, the fee is refunded or credited and a new report is filed.

No. Reviewers are never contacted in any way and no payment is offered. The process relies entirely on Google’s policy assessment.

No. There is no prepayment, registration fee or subscription at any stage. The fee accrues only per review actually removed from Google, after the removal has been detected.

A fixed unit price applies per removed review; the price is shown in your panel and on the order screen right after registration. Resellers receive special pricing. You pay nothing for a review that is not removed.

Payments by bank transfer receive a 5% discount. Credit card payments via virtual POS carry a 5% transaction fee. Payments are made from the “Balance” page in your panel.

Yes. For accrued amounts, an e-archive invoice is issued according to the invoicing details you provide and sent by e-mail.

The fees for removed reviews are listed in the panel and are paid within the stated term (7 days by default). For accounts with an overdue balance, new orders are temporarily suspended.

You can cancel the order in the panel free of charge until a removed review is detected. For partially completed orders, only the fee for the removed reviews accrues.

Yes. After registering, you search for your business, see your 1–3 star reviews within seconds and download the pre-work analysis report free of charge.

A public (or password-protected) page created for each order. It shows the current status of the reviews in the order, the removal dates and the change in rating; you can share it with your client.

In HTML, PDF, XLSX and CSV formats; you can also share them as a live report link, a pre-work report link and a password-protected link.

The scan starts from the lowest rating and stops as soon as it reaches the first 4-star review; this way, even for a business with 6,000 reviews, only the 1–3 star reviews are fetched and the process completes quickly.

Simply tick the “Reseller / Agency” option on the registration screen. Your application is reviewed within one business day; after approval, the reseller panel, special pricing and support line are activated.

You set your sales price freely. The difference between the special reseller price assigned to you and the price you charge your client is your margin. The collections module lets you track your client receivables.

With a query such as “Vienna · hairdresser · rating below 4”, it lists hundreds of potential clients matching the region, industry and rating criteria, together with their phone numbers. Resellers have a daily prospecting quota, which can be raised if needed.

Yes. The same process applies to Google Maps businesses in Austria, Germany and other countries; the panel and reports are available in Turkish, German and English.

No. Regular users access the panel immediately after registering. Reseller accounts are activated after admin approval.

Connections are TLS-encrypted, passwords are hashed and server access is key-based. For details, see the Privacy Policy and the Data Protection Notice (KVKK) pages.

You can request the closure of your account from Panel → Account or via a support request. The account is closed once accrued fees have been paid, and your data is deleted at the end of the statutory retention periods.